Stay on the move with MazdaCare Courtesy Service Vehicles. When you service your Mazda at any authorised participating dealership, enjoy a same-day courtesy car, so you can keep going in comfort and style.
Frequently Asked Questions
Who qualifies for a Mazda Courtesy Vehicle?
Courtesy vehicles are available to customers of Mazda 2, Mazda3, CX-3, CX-30, CX-5 and CX-60 models, provided the vehicle is still within its active MazdaCare Service plan period
How long can I use the Courtesy Vehicle?
The vehicle is available for same-day use only, while your car is in the workshop for scheduled servicing.
Will I receive the same model as my own vehicle?
Not necessarily. The program is designed to give you the opportunity to experience a different model within the Mazda range.
What if no Courtesy Vehicle is available at the time of booking?
Dealers will coordinate bookings in advance. You’ll be asked whether you require a Courtesy Vehicle before your service appointment, and availability will be prioritized accordingly.
Can I use a Courtesy Vehicle for long-distance trips?
Use is limited to a maximum of 200km on the day of your booking.
What should I do if the Courtesy Vehicle is damaged while in my care?
Any damage or accidents must be reported immediately to the Mazda dealership that issued the vehicle. The following steps must be taken:
- Report the incident to SAPS within 24 hours
- Provide a case number to Mazda
- Submit a completed insurance claim form within 3 days
All maintenance and repairs must be carried out by an authorised Mazda dealer or approved repairer.
Failure to follow this process may result in the driver being held liable for the full cost of repairs and could breach the insurance agreement.
Mazda provides insurance cover for the duration of the loan, excluding:
- Personal items
- Damage resulting from intentional, negligent, or unlawful behaviour
- Any actions that void the insurance policy (e.g., driving under the influence, reckless behaviour)
An excess of R4,500 per incident applies. In cases of gross negligence, the driver will be liable for the full cost of the damage or loss.
Is Roadside Assistance included with the Courtesy Vehicle?
Yes, MazdaCare Roadside Assistance is included.
Is fuel provided with the Courtesy Vehicle?
Yes, the Courtesy Vehicle will be supplied with fuel.
3 SIMPLE STEPS TO COURTESY
- Ensure your vehicle has an active, valid MazdaCare Service Plan
- Book your service appointment at your nearest participating Mazda dealer
- Enjoy your complimentary courtesy vehicle while your Mazda is being serviced
* Subject to vehicle availability & eligibility criteria
WARRANTY
Mazda guarantees certain mechanical & electrical parts on your Mazda. Extend your Warranty here to stay protected
SERVICE PLAN
Scheduled services are covered by Mazda while your Service Plan is in place, but can be extended up to 2 years
MAINTENANCE PART PLAN
Outside of scheduled services, the Mazda Maintenance Part Plan keeps your car protected for peace of mind
GENUINE PARTS
Your Mazda was built to perform best with genuine Mazda parts. Enquire about a specific part here